Enterprise Services Agreement
Enterprise Services Agreement
1. Definitions
- "Platform": XinWoRen AI creation platform and associated services, including but not limited to Studio, Marketplace, and Reels distribution network.
- "Enterprise Plan": The subscription plan designed for organizational use, featuring multi-member management, API key management, usage monitoring, and other advanced capabilities.
- "Enterprise Admin": The primary account holder authorized to manage the enterprise account, sub-account permissions, API keys, and billing settings.
- "Enterprise Member": A sub-account user created or invited by the Enterprise Admin with limited permissions within the enterprise account.
- "StarCoins": Prepaid service credits used to pay for various platform services.
- "Service Data": Content, materials, and metadata uploaded, generated, or processed by the enterprise customer while using the platform.
2. Enterprise Account Management
2.1 Account Activation: Upon successful Enterprise Plan subscription and acceptance of this agreement, the platform will automatically create an organizational structure, upgrading the personal account to Enterprise Admin status.
2.2 Admin Responsibility: The Enterprise Admin bears management responsibility for all operations under the enterprise account, including but not limited to member actions, API calls, and content publishing. Admins must safeguard login credentials and API keys.
2.3 Member Management: Admins may create, invite, and manage enterprise members, assigning different roles and permissions. Admins are responsible for ensuring members' usage complies with this agreement and platform terms.
2.4 Permission Roles: Enterprise accounts support four roles: Owner, Admin, Member, and Viewer. Scope of permissions for each role is described in the platform admin panel.
2.5 Information Security: Admins should periodically review member lists and permission assignments, promptly removing accounts of departing or no-longer-needed members.
3. API Key Management
3.1 Key Creation: Enterprise admins may create up to 20 API keys, each with independent permission scopes (Studio / Distribution / Marketplace / Data) and rate limits.
3.2 Key Security: API keys are displayed only once upon creation. Admins should save them immediately and store them securely. The platform is not responsible for unauthorized use resulting from key compromise.
3.3 Key Revocation: Admins may enable or disable API keys at any time. Disabled keys cannot be reactivated and must be recreated.
3.4 Usage Monitoring: The platform logs API calls including timestamps, source IPs, endpoints, and StarCoin consumption. Admins can view usage statistics.
3.5 Abuse Handling: If API keys are used for abusive activities (scraping, DDoS, illegal content distribution, etc.), the platform may immediately disable affected keys and pursue legal action.
4. Intellectual Property of AI-Generated Content
4.1 Ownership: Content generated by enterprise users using platform AI tools (including but not limited to scripts, videos, music, images, and 3D models) belongs to the enterprise customer.
4.2 Disclaimer: The platform makes no warranty regarding copyright validity, originality, or non-infringement of AI-generated content. Enterprise users must ensure their use of such content complies with applicable law.
4.3 Model Training: The platform will not use enterprise customer input or generated content for AI model training or fine-tuning without explicit written authorization.
4.4 Input Content: Enterprise users warrant that input content does not infringe upon any third party's intellectual property, privacy, publicity rights, or other legal rights.
4.5 Data Export: Enterprise users may export their service data at any time via the platform API or admin panel. Within 30 days of termination, the platform will provide reasonable assistance for data migration.
5. Fees and Payment
5.1 Subscription Fees: Enterprise Plans are billed monthly or annually. Specific rates and plan details are available on the pricing page. Annual plans receive a discount; no refunds for cancellation mid-cycle.
5.2 StarCoins: StarCoins are prepaid service credits within the platform and are not equivalent to legal tender. They may be used to pay for various platform services but cannot be exchanged for cash.
5.3 Enterprise Benefits: Enterprise users receive exclusive pricing, volume discounts, and dedicated customer support. Specific benefits are documented in the confirmed subscription plan.
5.4 Invoicing: Enterprise users may request official invoices. Invoice details correspond to actual service consumption. Overseas enterprise users may confirm wire transfer or virtual card payment methods.
5.5 Arrears: The platform will send notifications when enterprise account balance is low. Continued arrears may result in service suspension. If unpaid for 30 days after suspension, the platform may terminate services and reclaim related resources.
6. Confidentiality
6.1 Confidential Information: All non-public information disclosed during the term of this agreement (including but not limited to technical plans, business strategies, customer data, and pricing) is considered confidential.
6.2 Obligations: The receiving party shall protect confidential information with measures no less protective than those used for its own confidential information, and shall not disclose it to any third party without written consent.
6.3 Exceptions: Information required by law to be disclosed, already in the public domain, or independently developed by the receiving party is not subject to confidentiality obligations.
6.4 Duration: Confidentiality obligations shall survive termination of this agreement for 3 years.
7. Data Processing and Compliance
7.1 Data Processing: The platform acts as a data processor, processing enterprise user personal and business data in accordance with this agreement and the Privacy Policy.
7.2 Data Protection: The platform implements industry-standard technical and organizational measures to secure service data, including transport encryption (TLS), storage encryption (AES-256), and access controls.
7.3 GDPR Compliance: For processing of EU personal data, this agreement serves as the Data Processing Agreement (DPA) required under Article 28 of the GDPR. Enterprise users may download the DPA addendum from the admin panel.
7.4 CCPA Compliance: For processing of California consumer personal information, the platform complies with the California Consumer Privacy Act (CCPA).
7.5 Cross-Border Data: Platform servers are deployed in multiple regions. Enterprise users consent to data transfer across regions as necessary to provide services. Specific storage locations can be viewed in the admin panel.
7.6 Data Deletion: After termination, enterprise users may export data within 30 days. After 30 days, the platform will securely delete all associated data unless otherwise required by law.
8. Service Level Agreement (SLA)
8.1 Uptime Commitment: The platform guarantees monthly uptime of at least 99.5% ("SLA Standard") for enterprise services. Uptime refers to the normal responsiveness of core API endpoints and web interface.
8.2 Exclusions: The following are excluded from downtime calculation: scheduled maintenance (48-hour notice), third-party service failures (PayPal, cloud providers), force majeure events, and service interruptions caused by the enterprise customer.
8.3 Service Credits: If monthly uptime falls below the SLA Standard, enterprise users may apply for service credits:
• 99.0% – 99.49%: 5% of monthly fee as credit
• 98.0% – 98.99%: 10% of monthly fee as credit
• Below 98.0%: 25% of monthly fee as credit
8.4 Claim Process: Enterprise users may submit SLA claims via customer support within 7 business days of the incident. The platform will review and confirm within 15 business days.
8.5 Credit Limit: Total service credits in any single month shall not exceed 50% of the monthly subscription fee.
9. Limitation of Liability
9.1 To the maximum extent permitted by applicable law, the platform shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from the use or inability to use the services.
9.2 The platform's total liability to the enterprise customer and its members shall not exceed the total subscription fees paid by the enterprise in the 12 months preceding the claim.
9.3 This limitation does not apply to damages resulting from gross negligence or willful misconduct, personal injury, death, or liability that cannot be limited or excluded under applicable law.
9.4 AI-generated content may contain inaccuracies ("AI hallucinations"). The platform makes no warranty regarding the accuracy, completeness, or reliability of AI-generated content. Enterprise users should independently verify and assume usage risks.
10. Term and Termination
10.1 Effective Date: This agreement takes effect upon the enterprise customer's acceptance and remains in effect throughout the Enterprise Plan subscription period.
10.2 Termination: Either party may terminate this agreement with 30 days' written notice. If either party materially breaches the agreement and fails to cure within 15 days of notice, the other party may terminate immediately.
10.3 Effects of Termination: Upon termination, API keys will be deactivated and members will lose access to the enterprise admin panel. Unused StarCoins will be handled per StarCoin terms. The platform will securely delete enterprise service data after 30 days.
10.4 Survival: The confidentiality, intellectual property, limitation of liability, and governing law provisions of this agreement shall survive termination.
11. Governing Law and Dispute Resolution
11.1 This agreement shall be governed by and construed in accordance with the laws of the People's Republic of China (excluding Hong Kong, Macau, and Taiwan for the purpose of this agreement only).
11.2 Any dispute arising from or in connection with this agreement shall first be resolved through friendly negotiation. If negotiation fails, either party may submit the dispute to the Hong Kong International Arbitration Centre (HKIAC) for arbitration in accordance with its rules in effect at the time of application. The seat of arbitration shall be Hong Kong, and the language shall be Chinese and English.
11.3 For Chinese enterprise users, this agreement has full legal effect within mainland China. Where provisions conflict with Chinese law, Chinese law shall prevail.
12. General Provisions
12.1 Entire Agreement: This agreement constitutes the entire agreement between the parties regarding enterprise service usage, superseding any prior oral or written agreements.
12.2 Severability: If any provision of this agreement is held invalid or unenforceable, the remaining provisions shall remain in full force.
12.3 Notices: The platform will send notices via in-platform notifications, email, or admin panel announcements. Notices are deemed received upon sending. Enterprise users must ensure their contact information is accurate and current.
12.4 Force Majeure: Neither party shall be liable for failure to perform obligations due to force majeure events including natural disasters, war, government actions, internet failures, or cyber attacks.
12.5 Amendments: The platform may amend this agreement due to legal changes or business needs. Material changes will be notified 30 days in advance. Enterprise users who disagree may terminate the agreement before the effective date and apply for a prorated refund.
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Version: v1.0 | Last Updated: June 30, 2026